Return Policy
Hassle-free returns within 30 days
30-Day Return Window
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange.
Return Eligibility
- Items must be in their original condition — unused, unwashed, and with all tags attached
- Items must be in their original packaging
- A receipt or proof of purchase is required
- Items purchased on sale or with a coupon are eligible for return
Non-Returnable Items
- Gift cards
- Personalized or custom-made items
- Perishable goods
- Items marked as "Final Sale"
- Intimate or sanitary products
How to Return
Email us at info@giftdepot.com with your order number and reason for return.
We'll send you a prepaid return shipping label via email.
Pack the item securely and drop it off at the nearest shipping location.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchanges
If you'd like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. This ensures the fastest processing time.
Refund Details
Refunds are processed to the original payment method. Please allow 5-10 business days for the refund to appear on your statement after we process it. Shipping costs are non-refundable unless the return is due to our error.
Need Help?
Contact us at info@giftdepot.com or call (414) 763-4138